What is your cancellation policy?
Payment is due upon receipt of services. Although we cannot invoice for services or medicines, we can accept money orders in advance to create a credit account in our system if you don’t have any credit or debit cards.
We have a 24-hour cancellation policy to assure that patients that need to get in have that opportunity and also that the doctor’s time is respected. To implement this policy, we need a credit or debit card of yours or a family member’s to hold your appointment. You can also send a check or money order in advance.
We charge full regular price for all new and follow-up appointments if sufficient notice isn’t given. If you are on the Community Supported Healthcare Plan, this policy still applies and we do charge the unadjusted rate.
Since we are closed Wednesdays and weekends, please let us know at least by Friday morning if you need to cancel a Monday appointment, and call by Tuesday morning to cancel a Thursday appointment. If you are able to give more than 24 hours notice, that is also very appreciated.